Customer Support Engineer

As a Software Support Engineer you will serve the Akari Client base by troubleshooting (using product knowledge, analytical skills and experience) and tracking to preset Service Level KPI’s inbound application issues/requests, using the Atlassian JIRA Service Management Desk. You will create and maintain technical and functional documentation in support of problem resolution captured via JIRA. Additionally you will have the opportunity to contribute to product improvement, working closely with the product team, by identifying issue patterns, usage and functional improvements.