Professional Services – Software Implementation Consultant ANZ

Akari Software are pleased to offer an exciting opportunity for an enthusiastic full-time Implementation Consultant to work within our Professional Services section, to work remotely but to be located in either Australia or New Zealand.

Akari Software is a highly successful company who provide a suite of software solutions to help predominantly higher education institutions transform their approach to Curriculum Design and Management. Akari Software operate globally and has a range of clients with a variety of regulatory and compliance needs for their curriculum, which we aim to meet. The Professional Services team, in which this role is positioned, support our customer base and assist with the delivery of our software via the provision of services – analysing requirements, configuring and testing the application, as well as providing workshops and training.

The successful applicant will be highly organised, proactive, personable, and adaptable with an eagerness to learn. Ideally, applicants will have experience in either business analysis, software configuration, or the higher education sector.

Core Responsibilities

  • Work as part of the Professional Services Implementation team
  • Support project discovery workshops to support project design activities
  • Facilitate workshops with key stakeholders to assess and analyse and develop business process requirements:
    • To obtain stakeholder buy-in
    • To validate business requirements
    • To provide recommendations, guidance and good practice approaches to curriculum design and business processes
  • Liaise with the customer and other members of the Professional Services team to confirm requirements
  • Document business process requirements or specifications, including testing approaches and acceptance criteria
  • Work closely with product, development and quality assurance teams in the overall delivery of solutions
  • Implement and configure the software application to meet customer business requirements
  • Perform unit testing and support customer user acceptance testing
  • Support change requirements through accurate impact analysis and change specifications
  • Contribute effectively to business process improvement and process documentation required to support the work and services of the Professional Service team
  • Identify and input into ongoing enhancements of the product suite to meet future customer business needs
  • Develop, build and maintain positive customer relationships
  • Meet Professional Services Utilisation goals
  • Some travel will be required to fulfil the requirements of this role
  • Services to customers are delivered onsite as well as on an offsite basis

Essential Skills and Experience

  • Business Analysis
  • Business Requirements Definition
  • Software Application Configuration
  • Software Application Testing
  • Strong verbal and written communication skills

Desirable Skills and Experience

  • Experience of working in or with the Higher Education sector
  • Experience in using JIRA or other similar tools.
  • An awareness of project management methodologies or software development methodologies i.e. PRINCE2, Agile, etc.
  • SQL Skills
  • Commercial awareness

Important notice

  • The role may be based in Australia or New Zealand

Salary

  • Negotiable – Market-related salary DOE

 

Job Types: Full-time, Permanent subject to completion of a successful probationary period.

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